Shipping policy

Shipping Policy

At Anjolenia, we work hard to get your order to you as quickly as possible.

Order Processing

Orders are typically processed and dispatched within 1–3 business days (up to 72 hours).

During peak shopping seasons (October through January), please allow an additional 3 business days for processing due to increased order volume.

Please note:

Processing time does not include weekends or public holidays.
Orders placed after 9:00 PM EST will begin processing on the next business day.
Orders placed after 9:00 PM EST on Friday will generally ship the following Monday.

Multiple Shipments

To provide faster delivery, Anjolenia ships from multiple fulfillment centers.

If your order contains products stocked in different warehouses, your order may be shipped in multiple packages. You will receive separate tracking information for each shipment.

For split shipments, any shipment under the free shipping threshold may incur its own shipping charge.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please note that estimated delivery times begin after your order has been dispatched and do not include processing time.

United States Shipping

Order Total	Shipping Fee	Estimated Delivery
Under $100	$9.99	7–15 Business Days
$100+	FREE	7–15 Business Days
Express Shipping	$25	5–10 Business Days

Free shipping is calculated based on your order total after discounts have been applied.

International Shipping

Destination	Shipping Cost	Estimated Delivery
Canada	Calculated at Checkout	10–15 Business Days
Australia	Calculated at Checkout	10–15 Business Days
Rest of World	Calculated at Checkout	10–15 Business Days

International shipping rates are calculated based on the package weight, destination, and shipping method selected at checkout.

If you require expedited international shipping, please contact us at:

support@anjolenia.com

International Delivery

Standard international shipments are typically delivered by your country's local postal service or designated carrier.

Some destinations may require a signature upon delivery. We recommend shipping to an address where someone is available during normal business hours.

If your package is marked as delivered but you have not received it, please contact us within 7 days of the delivery notification. We will gladly investigate the issue with the carrier and arrange a replacement when appropriate.

Requests submitted after 7 days may not be eligible for further assistance.

Customs, Duties & Taxes

International orders are shipped under DDU (Delivered Duties Unpaid) terms.

Customers are responsible for any import duties, customs fees, VAT, taxes, or brokerage charges required by their destination country.

Anjolenia does not collect these fees during checkout and cannot estimate the amount charged by your local customs authority.

Customs officials may inspect your shipment, which could occasionally result in delivery delays beyond our control.

Failed Delivery & Returned Packages

Returns or shipments resulting from any of the following may be subject to a 20% restocking fee:

Incorrect shipping address provided by the customer
Delivery failure caused by the customer
Failure to collect the package
Refusal to pay customs duties or taxes

The restocking fee will be deducted from the refund amount.

Shipping Charges