Refund policy
Returns & Exchanges
At Anjolenia, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
30-Day Returns & Exchanges
We offer 30-day returns and exchanges for eligible U.S. customers who purchased Return Insurance at checkout.
To ensure your return is processed quickly and correctly, all return requests must be submitted through our Redo Return Portal.
Please do not send your package back to the sender's address. Returns sent without authorization through the Redo Portal may be delayed, rejected, or lost, and Anjolenia is not responsible for returns that are not submitted through the proper process.
Using the Redo Portal allows you to:
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Receive instant return authorization
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Access a prepaid return shipping label (when applicable)
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Enjoy faster refunds or exchanges
Return Eligibility
To qualify for a return or exchange:
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Items must be purchased directly from www.anjolenia.com.
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Return requests must be submitted within 30 days of delivery.
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Items must be unused, unworn, in their original condition, with all original tags attached and original packaging included (where applicable).
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Each order is eligible for one return or exchange only.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Sale or clearance items
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Free promotional gifts
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Gift cards
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Earrings (for hygiene and safety reasons)
Damaged or Incorrect Items
If your order arrives damaged, defective, or with missing items, please contact us within 10 days of delivery so we can resolve the issue as quickly as possible.
Refund Processing
Once your return arrives at our warehouse and passes inspection, your refund or exchange will be processed. You'll receive a confirmation email once the process is complete.
Please note that we reserve the right to refuse returns if an item has been:
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Used or washed
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Damaged by the customer
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Returned without its original tags
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Returned in a condition that is not suitable for resale
Restocking Fee
Returns resulting from any of the following may be subject to a 20% restocking fee:
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Incorrect shipping address provided by the customer
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Delivery failure caused by the customer
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Refusal to pay applicable duties or taxes
The restocking fee will be deducted from your refund.
Shipping & Duties
Please note:
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Express shipping fees are non-refundable.
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Customs duties and taxes are non-refundable.
Need Assistance?
If you have any questions about your return or exchange, we're always happy to help.
Email: support@anjolenia.com